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Frequently Asked Questions
Answers to common queries about our services and how we can assist you.
Note: Shipping costs and customs duties vary from country to country or region to country. To provide our customers with the best prices, our prices are ex-factory prices and do not include shipping costs.
Currently, you cannot purchase directly from the website. To offer our customers the best prices, the prices listed on the website are Ex-works Prices, Shipping costs not included.
After selecting the products you need, please DO NOT pay immediately.
Contact us first, and we will adjust the shipping cost to the best possible rate based on your shipping address.
Then, you can make the payment to our account.
If the order is small, We will prioritize air freight and deliver directly to your door. If the goods are large, we will arrange sea shipping or truck transport (e.g., to Europe). We will recommend the most suitable shipping method based on the order quantity and shipping address.
Yes, all our goods are genuine products from the original manufacturer. We have been focusing on VESDA products for over 12 years and have handled over 300 projects.
Yes, we support payments in 22 currencies. In some countries, we have local bank accounts, which will result in very low banking fees for you. Therefore, please be sure to contact us before making a payment.
Yes, most of the products sold on the website are in stock, so if the order quantity is within the stock quantity, we can ship the goods quickly.
Because tariffs and shipping costs vary across different countries and regions, and each customer has different shipping requirements, we need to provide the most suitable solution based on each situation. Therefore, offering shipping costs separately as a customized service has proven to be the most appropriate choice.
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